Stop losing repair jobs to a phone you can't answer.
You're elbow-deep in a dryer when the phone rings. By the time you wipe your hands, the fridge-not-cooling call has already booked the next shop. Appliance Repair OS answers every call, texts the job to your tech, sends the customer a live ETA, invoices on the spot, and earns the 5‑star review — with no CRM for your techs to fight.
From a panicked 8 a.m. call to cash in the bank — automatically.
The call gets picked up — every time
The AI answers 24/7, filters out the robocall and marketer flood, captures the appliance, brand, age, and symptom, and flags the urgent ones — food spoiling, water leaking.
The job lands on your tech's phone
Techs set their own availability, so the job books to the open tech and shows up as a text — the customer's name, appliance, and number, plus three links: On My Way, Invoice, Done. No app to download, no CRM to log into.
One tap sends the customer a live ETA
When the tech heads over, he taps the On My Way link. The system builds the ETA from his live location and current traffic and texts the customer — so they relax instead of calling the next shop.
Invoice, signed release, review — all by link
He taps Invoice and a quick form opens right in his phone browser — cash, card, Zelle, or PayPal, reflected correctly. The customer pays or forwards it, a signed satisfaction release is captured, and a review request fires. He taps Done, and the next job's text is already waiting.
Your phone rings 6–10 times a day. How many do you actually catch?
of callers who hit your voicemail never call back — they dial the next shop.
of home‑service calls go unanswered the first time. The customer is already comparison‑calling.
average revenue lost per year to missed calls for a small multi‑tech shop.
Your techs are diagnosticians. Not data‑entry clerks.
A good appliance tech is already a plumber, an electrician, and a software engineer rolled into one — reading schematics, fault codes, and diagnostic cycles all day. The last thing he wants is to fight a CRM with 15 clicks just to start a job. So he doesn't. He quits using it, and when he leaves, you retrain the next one from scratch.
The Appliance Repair OS way
- ✓Zero learning curve. He runs the whole job — ETA, invoice, done — by tapping links in a text. Each opens a quick form in his browser. No app, no password, no CRM screens.
- ✓The system doesn't change when staff does. New tech is productive in an hour. Turnover stops costing you weeks of ramp‑up.
- ✓You stay the dispatcher. We book the slot; you drag it onto the route that makes sense for your map. No algorithm sending guys across town.
- ✓The owner's dashboard, by text. Daily and weekly stats pushed to your phone. Log in only when you want to.
Enterprise CRM
- ✕The "iPad revolt." Techs refuse to use it. Jobs go untracked, paperwork piles up in the truck.
- ✕Pay for shelfware. Hundreds a month, per seat, for inventory and asset modules you never set up.
- ✕Over‑engineered routing. The computer "optimizes" your tech onto the wrong side of the county.
- ✕Weeks to onboard. Every new hire relearns it — and you pay for the downtime.
Not an answering service. The whole front office and back office of your shop.
24/7 call answering + spam filter
A natural‑sounding AI picks up every call, in English or Spanish, and screens out the marketer and robocall flood that drives you to voicemail.
The whole job runs from a text
Each appointment arrives as an SMS with the customer's details and three links — On My Way, Invoice, Done. Tapping opens a quick browser form. No app, no login, no CRM to fight.
Live GPS ETA
One tap when the tech rolls. The customer gets a real‑time arrival window and stops calling around.
Instant invoice + signed release
Invoice from the tech's phone — cash, card, Zelle, or PayPal, reflected correctly. Every job captures a signed satisfaction release, so a chargeback weeks later can't undo the work you already did.
Automatic review flywheel
A sentiment‑checked review request fires on every happy job — no tech has to remember. The single biggest driver of local ranking and inbound calls.
Owner dashboard, by text
Income, jobs, reviews, and tech responsiveness — pushed to your phone daily and weekly. The whole shop at a glance, without logging into anything.
It costs less than a part‑time front‑desk hire — and it never clocks out.
A part‑time secretary runs $2,500–$3,500/month once you load payroll taxes. She works weekdays, nine to five. She takes vacations, gets sick, and quits. And she still can't send an ETA, invoice on the spot, or chase a review.
One missed call, three points of view.
Answered, reassured, done
An instant answer, a confirmation text, the tech's name, a live ETA, and a tap‑to‑pay invoice. No voicemail, no waiting, no calling around.
A text with three links, no app
Every job arrives as a text — the customer's name, appliance, and number, plus three links: On My Way, Invoice, Done. He taps them as he goes; each opens a quick form in his browser. When he leaves, the next job's text is already there. No login, ever.
Nothing — until you check
A summary lands on your phone: calls handled, jobs booked, revenue collected, reviews earned. The front office ran itself while you were under a sink.
The $49 phone bots work great in the demo. Then they mishear the address.
Cheap AI tools give callers weird answers and book jobs at the wrong time, and after a week you turn them off. We're different: a real team watches your calls, catches mistakes before your customer ever notices, and tunes the system as the technology keeps improving — so every model upgrade makes your shop better, never worse.
Errors caught and corrected before they reach your customers.
Your service area, pricing, specialties, brands, and on‑call schedule.
We catch AI changes before your callers ever hear them.
As AI improves, your quality rises and your price holds. The upgrade is silent and on us.
"I was paying $2,000 a month for someone to answer my phones and they still missed calls. Now every call is handled — booking, dispatch, invoicing, reviews. Two years in, I haven't missed a single job."— Vlad · Appliance shop owner, Scottsdale AZ · Client since 2024
One price. No per‑tech fees. No surprises.
- ✓24/7 bilingual AI call answering + spam filtering
- ✓SMS tech dispatch — unlimited techs, no app, no per‑seat fee
- ✓Live GPS ETA texts to your customers
- ✓Instant invoicing + signed chargeback‑protection release
- ✓Automatic review flywheel
- ✓Daily & weekly owner dashboard by text
- ✓Human‑supervised, monitored, and tuned for you
- ✓We build the whole thing — you just show up to the handoff call
No long contract. See it running on a real call first.
The things shop owners actually ask.
Will my customers know it's AI?
Most won't. The voice sounds human and there are no "press 1" menus. It answers naturally, gets the appliance and the symptom, and books or dispatches the job.
Do my techs have to learn an app or a CRM?
No. Techs set their own availability, and each job arrives as a text with the customer's details and three links — On My Way, Invoice, Done. Tapping a link opens a simple form in his phone's browser; there's no app to download and no CRM to log into. When he finishes one job, the next job's text is already waiting with the same links.
What about routing — can it organize my techs' day?
We don't take the who‑goes‑where call away from you, because you know your map better than any algorithm. We book each job into the right tech's availability and zone; you drag it onto the route that makes sense. The big enterprise "auto‑routing" is exactly what sends guys across the county.
How does the chargeback protection work?
As part of finishing the job, the customer signs that they were satisfied and authorized the work. You keep that signed release on file — so if a card chargeback shows up weeks later, you have documentation instead of just your word.
What if the AI makes a mistake?
Our team reviews calls daily to catch errors before your customer notices. You also get live transcripts and can step into any call yourself whenever you want full control.
How much work is the setup for me?
Almost none. The setup fee covers our team building your entire system — training the AI on your shop, configuring the dispatch and schedule, and setting up your dashboard. You attend one handoff call.
Watch a real call run start to finish.
Booking, dispatch, ETA, payment, and a 5‑star review — the whole loop, in about two minutes. Then let's put it on your phones.
No credit card · No sales pressure · See a live call first